1300 Miles – Second Service
After some of the previous issues I called Chrysler to update my case. At one point they said that the case was closed. I complained a bit and had them create a new case, referencing the closed case.
Friday rolls around and I take the car in. I’m expecting them to take the car and provide me with a loaner or rental but I’m told that they can’t provide either without approval from Chrysler. They also say that it won’t happen until whey diagnose the car but it’s already Friday (9am mind you) and they probably won’t get to it until Monday. So why did they even make a Friday APPT??? They ask me to bring the car back Monday morning.
I call Chrysler to let them know whats going on and I get contacted from my case manager. Super friendly, very reasuring and promised she will do everything in her power to get my issues resolved. She asks me to call her after the service visit on Monday.
I email the service center pics of all my issues in the meantime and take it back Monday morning. Monday they take the car, but leave me with nothing. I uber home and luckily I haven’t sold my Lexus yet so I can use that. For someone without a Lexus lying around this would suck. The next day I get a call back from the dealer. No errors, they fixed the car, ready to pick up. I ask them what they did and she says that the notes say they removed a dongle. They looked at the car and put the note of what they did back at 300 miles. They did nothing else.
I call Chrysler back and my account manager takes over 24 hours to get in touch with the people at the service center while my car is sitting there. Finally after she talks to them she tells me that since the computer comes back with nothing that there is nothing that they can do and that I would have to take the car back when it has issues.
I tell them that I’ve tried that but the issues are intermittent and often happen when I can’t go in. Plus the center doesn’t want to see the car without an appointment. After complaining and fighting with the account manager, I get her to agree to speak to her manager to see what else they can do.
I get called back later that day and they ask me to pick up the car and drop it off at a different service center. They make an appointment for me for the following Monday. She also told me that they would have a tech at Chrysler work with a tech at the dealer after the new center looks at the car.
I dropped off the car Dec 4, 2017 and picked it up Dec 6, 2017. In the shop 3 days so far.
