1350 – Third Service
I take my 2018 Chrysler Pacifica Hybrid to the new dealer. This dealer seems much better already, the manager quickly spoke to my account manager at Chrysler and they were very available on the phone. Also, Chrysler pre-approved my rental this time so I go, drop off the car, and leave in a rental. A crappy rental with a $35 a day limit. I left pictures with them showing all my issues. This time my account manager at Chrysler is on the ball. Constantly calling me with updates and asking for updates.
Next day I get a call that they looked into the issue and got no codes back but that they spoke to Chrysler and want to replace a module in the car, I think it was a uConnect module. Also they told me that Chrysler is working on a firmware update which will be released in Jan that they think might solve some of these issues. I speak to my account manager again to give the updates.
They call me back to tell me that the part is not available yet and has no release date. That it might be as late as Feb so in the meantime, come to pick up the car. My account manager tells me that she is trying to get the part expiditied.
I dropped off the car Dec 11, 2017 and picked it up Dec 13, 2017. Now 6 days in the shop.
BTW, I picked it up with a nice surprise… read on.
Hi, I had gotten my car last year on November. It is almost 12 months old and Car’s engine light came out three times. Also, there was a fireball under the engine when the first engine light came out. My car was recalled by Chrysler. The dealer changed some stuff in my car about the problem. Anyway, I lost my good feeling about the car. I really want to talk with the manufacturer. I am going to give this car back to the manufacturer. There are lemon laws and I am going to follow that law. It is not normal that the car’s engine light came out already 3 times with one big and two weird issues.
I’m glad I returned mine. A new car should be reliable, especially a family car.